FAQ

Questions, answered

Every plan starts with a free trial that gives you full access to features. No credit card is required to begin — add your billing details whenever you are ready to continue.

You choose a subdomain when you sign up, so your shop lives at a clean address like yourname.repairdesk.com.au. You can share it with staff and access it from any device.

Yes. You can change your billing interval or move between plans at any time from your billing settings.

We automatically retry failed payments over a short grace period and keep you notified. Your shop keeps working during that window so you are never locked out unexpectedly.

Each shop runs in its own isolated space, and sensitive information such as device passcodes is encrypted and gated behind two-factor authentication.

Of course. There is no lock-in contract — cancel whenever you like and keep access until the end of your billing period.